SportsChic only replace items if they are defective for up to ninety (90) days from the date of receipt of the product. To facilitate a warranty claim, contact us at email@example.com. Please attach a picture of the defect along with a description. We will contact you if we need additional information for process the claim. If you exact product is no longer available we will allow you to select a different style or color of same or lesser value. We may ask you to ship the bag back to us at our expense prior to processing your replacement order.
If you are not happy with our product style or color you may return up to 10 days from the date of receipt of the product. If 10 days have gone by since you have received your purchase, unfortunately SportsChic can’t offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and it is preferable to return it in the box it was shipped in.
To complete your return you must contact us at firstname.lastname@example.org to get a return authorization and then ship the product back at your expense.
There are certain situations where only partial refunds may be granted (if applicable)
- Bags with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to SportsChic error
- Bags packed for return in a manner that deforms or damages the bag during shipment.
To return your product, please ship your product to:
SportsChic 19345 Brooktrail Lane, Huntington Beach CA 92648
You will be responsible for paying for your own shipping costs for returning your item. SportsChic will not accept products that are shipped COD or shipping fee charged to the receiver. We will also not accept products that have not been previously approved for return.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. SportsChic does not guarantee that SportsChic will receive your returned item.
Once your return is received and inspected, SportsChic will send you an email to notify you that SportsChic have received your returned item. SportsChic will also notify you of the approval or rejection of your refund and if it is a total or partial refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment. Sportschic is not responsible for any processing errors by merchant services, payment processors and banks.